Dozens of Territorians not notified of positive COVID results after SMS system failure
The NT Government’s COVID-19 SMS system has failed again, with dozens of people not notified of their positive results.
The service failed to send messages to 51 people who tested positive, while six people were sent messages advising them of negative results when they actually had the infection.
NT Health says efforts were made to contact people as soon as it became aware of the issue.
SMS messages correcting the error and informing individuals of their positive results have now been sent, with the 51 people contacted by phone.
It’s understood the error occurred between June 9 and 20, with investigations underway into how it happened.
NT Health has apologised for the error and inconvenience it has caused to those who have been impacted.